FREQUENTLY ASKED QUESTIONS

1. Is all my information secure?
2. Who do I contact about my concerns?
3. Is gambling on the Internet legal?
4. What do I do if I get disconnected?
5. How are the odds created for the games?
6. What is EFS Caribbean?
7. What is my PIN number and how do I get it?
8. Do I have to pay taxes on my winnings?
9. What age do I have to be to play?
10. How do I continue to play for fun if I run out of V-Chips?
11. How much is the Play for Fun like the Play for Real version?
12. Can there be bugs in the software?
13. What happens if I lose money due to a bug?
14. If I withdraw money from my EFS account back to my credit card, how long does it take to show up on my statement?
15. What are deposits to my EFS account charged as?
16. I haven't received my PIN number and I would like to withdraw some money?
17. How much money can I deposit into my account by credit card?


1. Is all my information secure?
Security for our customers has always been one of our top priorities. MySportsbook and EFS Caribbean both use the SSL Protocol to provide privacy and reliability between two communicating applications. SSL uses 128 bit encryption, which ensures server and client authentication. This is done through encrypted algorithms and cryptographic keys.

What all this means is that before any data is sent from you, the client, to the server, or vice versa, the data is encrypted before it is transmitted. This will make it impossible for anyone to break this code and gain any confidential information.

Also be careful when you choose your login and password. We recommend you choose a login and password that cannot easily be connected to you, your family or gaming. We strongly advise against code words like Casino, cash, password or money. Never forget your login, password and PIN number.

2. Who do I contact about my concerns?
If you have any concerns or questions, please feel free to contact our Customer Service staff and they'll be more than happy to answer you.

3. Is gambling on the Internet legal?
Every region throughout the world has different laws, and they change from time to time, so we can't really answer that question. To be sure, you should contact your local legal representatives to answer any of your questions.

4. What do I do if I get disconnected?
If you happen to be in the middle of a game and you get disconnected for some reason, there is no need to panic. The exact state of your game will have been saved and will be restored when you re-establish your connection and restart the casino. You can then continue exactly from where you left off. This only applies if you are in the middle of a game or placing a wager. We want you to be protected from any accidental monetary loss.

5. How are the odds created for the games?
The odds for both real money and playing for fun modes are created by a random number generator that resides on our server. For all card-based games, the deck or decks of cards are shuffled prior to each hand being dealt.

6. What is EFS Caribbean?
EFS Caribbean is the third party company that this is used to conduct all real money transactions. It ensures a secure gateway when setting up your account and provides all foreign currency changes.

7. What is my PIN number and how do I get it?
Your Personal Identification Number (PIN) is required before you can withdraw funds from My Sportsbook. It is an additional security step to ensure that only you can access money in your account. This number will be sent via e-mail to the address that you specified during registration. The e-mail will be sent almost immediately as soon as you register your account.

8. Do I have to pay taxes on my winnings?
Paying taxes on your winnings depends upon the jurisdiction within which you reside. My Sportsbook will not provide details of individual's net proceeds or losses. This is up to the individual to declare to the proper authorities.

9. How old do I have to be to play for real money?
No one under the age of 18 years will be allowed to play for real money. We have provided a play for fun version of My Sportsbook casino games for those who are under the age of 18 or reside in a jurisdiction that prohibits Internet gaming.

10. How do I continue to play for fun if I run out of V-Chips?
To get more funds when playing For Fun, select "MONEY" from the menu bar. Then select "DEPOSIT" from the ATM screen. Fill in the amount you would like to "deposit" to your account in the USD (US Dollars) field up to $2000 each time. However, you may deposit $2000 (or any amount for that matter) as many times as you like.

11. How much is the Play for Fun like the Play for Real version?
Both the Play for Fun and the Play for Real use identical software on our servers. The only difference is that one is for fun and the other is for real money.

12. Can there be bugs in the software?
It is possible. If you do come across a problem, we have 24 hour phone and e-mail support. If you have any concern about the rules, implementation, or consistency of any game please contact our Customer Service. If the problem cannot be immediately solved, the case will be investigated using the game logs of the server and if something is found to be wrong, our development team will assess the problem and fix it.

13. What happens if I lose money due to a bug?
An investigation will commence and if our results show that there was a problem your money for the bet will be refunded immediately.

14. If I withdraw money from my EFS account back to my credit card, how long does it take to show up on my statement?
When withdrawing from your EFS account back to your credit card, it will take anywhere from 3-5 business days to show up on your credit card statement. If 5 business days have passed, please contact the bank who issued you the credit card and ask them if they see a credit from EFS USA pending. If they do not, please contact Customer Service.

15. What are deposits to my EFS account charged as?
Deposits to your EFS account via credit cards get charged as purchases.

16. I haven't received my PIN number and I would like to withdraw some money?
You should have received your PIN number in your e-mail upon registering as a member of our casino. If you didn't receive your PIN number or have lost it, please contact our Customer Service.

17. How much money can I deposit into my account by credit card?
EFS Caribbean will accept 5 deposits up to a total of $3,000.00 USD per 24 hour period. There is also a $10,000.00 monthly limit also. Please contact our Customer Service for questions concerning your limits or to increase your limits.

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